Signature Scent Shop – Return & Refund Policy

Last updated: October 16, 2026

At Signature Scent Shop, each perfume sample and decant is carefully prepared, labeled, and inspected before shipping. Because our fragrance samples are filled to order, all sales are final, and we cannot accept returns or exchanges once an item has shipped, except as described below or as required by applicable law.

🚫 Non-Returnable Items

Due to the nature of our products, we do not accept returns or refunds for:

• Personal fragrance preferences (“I don’t like the scent”)
• Used or opened items, except when defective or damaged
• Incorrectly chosen sample sizes (1 mL, 2 mL, 3 mL, etc.)
• Changes of mind after an order has shipped

We encourage all customers to read scent descriptions carefully before purchasing, as fragrance experiences are subjective.

💥 Damaged, Broken, Leaking, or Incomplete Orders

If your order arrives damaged, broken, leaking, or incomplete, please contact us within 72 hours of confirmed delivery whenever possible so we can promptly investigate and resolve the issue.

Email returns@signaturescentshop.com and include:

• Your order number
• Clear photographs of the damaged or leaking product
• Photographs of the shipping box, shipping label, and protective packaging
• A brief description of the issue

Important — Please Retain All Damaged Items and Packaging

Do not discard damaged merchandise, broken glass, leaking atomizers, shipping boxes, or protective packaging until we confirm that they are no longer needed.

Shipping carriers, including USPS, may require the recipient to present the original packaging and damaged merchandise at a local post office for inspection as part of an insurance claim.

For safety, broken glass should be carefully contained without unnecessary handling.

Failure to preserve the damaged merchandise and packaging may limit our ability to investigate the issue or obtain reimbursement from the carrier.

Resolutions

Verified damage, significant leakage, or missing items may qualify for a complimentary replacement, partial refund, or full refund, depending on the circumstances.

Minor leakage will be evaluated individually.

We may request reasonable documentation and cooperation with a carrier investigation. Carrier insurance approval is not required for any refund or remedy owed under applicable law.

Reports received after 72 hours will be reviewed individually, although delayed reporting may make damage verification more difficult.

📦 Missing or Undelivered Packages

Packages marked as delivered by the shipping carrier are not automatically eligible for complimentary replacements or refunds.

If tracking shows your package as delivered but you cannot locate it, please check your mailbox, porch, parcel lockers, household members, and neighbors.

If the package remains missing after one postal business day, contact your local USPS office to request a delivery investigation.

Please provide us with the USPS service-request number and relevant findings so we can assist in reviewing the situation.

Confirmed carrier errors or misdeliveries will be reviewed for an appropriate resolution.

Signature Scent Shop is not responsible for theft occurring after verified delivery, except as required by applicable law.

For additional details, please refer to our Shipping Policy.

📦 Cancellations

Orders may be canceled only if they have not yet been prepared for shipment. Once your order has entered the fulfillment stage, it cannot be canceled unless otherwise required by law.

🕯️ Exceptions

Full-sized bottles, if offered, may be eligible for return only if they remain sealed, unused, and in their original packaging, subject to applicable law.

Please email returns@signaturescentshop.com before sending anything back to receive authorization.

Customer Assistance

If you have questions regarding your order, please contact us at returns@signaturescentshop.com.

We appreciate your understanding and your support of Signature Scent Shop.

Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.